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Research Support

Expert bioinformatics help for your research

From quick consultations to long-term collaborations — our team across five universities helps you design experiments, analyse data, and manage your research outputs.

support@elixir.no Usage documentation

How does it work?

When a request is submitted, it is broadcast to all members of the Helpdesk. The request is then picked up by the member with the most expertise on the topic. We typically reply within 1 working day.

What we offer

Expertise across bioinformatics, data management, and life science research.

Support types

  • General advice & experimental design
  • Programming & scripting assistance
  • Data analysis & interpretation
  • Data management & archiving

Data types

  • High-throughput sequence data (DNA/RNA)
  • Proteomics & structural data
  • ChIP-seq & epigenomics
  • Metagenomics & microbiome

Fields of expertise

  • Genome & transcriptome assembly
  • Variant calling & annotation
  • Gene expression & epigenetics
  • Statistical genomics & network analysis
  • Cancer, health & marine biology

Support model

Projects that can be solved within a working day are free of charge, enabled by funding from the Research Council of Norway. For more demanding projects, an hourly rate applies and you will need to enter an agreement with ELIXIR Norway.

Projects beyond technical assistance may be set up as a research collaboration, e.g. by providing funding for a percentage of the position of a helpdesk member.

The Service Agreement

For requests requiring more than a working day, an agreement between the client and the platform must be made covering service type and cost. If applicable, the agreement should include a plan for publication and co-authorship. Regardless of contribution type, we expect to be included in the acknowledgements of resulting publications.

Pricing

Transparent pricing based on project scope and duration.

Basic

Quick support enabled by RCN funding.

FREE

  • Up to 1 day of work or consultancy
  • Experimental design
  • Data management advice and planning
  • Support for NeLS and Galaxy users
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Defined

Popular

For longer projects or recurring interactions.

950/1500 NOK/hour

  • 950 NOK (academia)
  • 1500 NOK (industry)
  • Flexible support time
  • Data management and brokering
  • Bioinformatics services and analyses
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End-to-end

Formal collaboration with dedicated support.

Custom

  • Long-term support
  • Research collaboration
  • Project-embedded support staff
  • Co-participation in proposals
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