Research Support

How to get help

Contact us at support@elixir.no

How it works?

When a request is submitted, it is broadcast to all members of the Helpdesk. The request is then picked up by the member with the most expertise on the topic. We typically reply within 1 working day

Usage instructions

ELIXIR Norway also hosts a documentation for our infrastructure, available here.

Support model

Projects that can be solved within a working day are free of charge (enabled by funding from the Research Council of Norway). For more demanding projects, an hourly rate applies, and you will have to enter an agreement with ELIXIR Norway.

Projects that require an effort beyond technical assistance/consultancy may be set up as a research collaboration, e.g. by providing funding for a percentage of the position of a helpdesk member.

The Service Agreement

For requests that require platform contribution for more than a working day, an agreement between the client and the platform must be made. The agreement should cover the type and cost of the service. If applicable, the agreement should also cover a plan for publication and co-authorship. Regardless of the type of contribution the platform has given to a project, we expect to be included in the acknowledgements of resulting publications or other relevant outputs.

Pricing for support

Basic

Basic support tier enabled by funding from RCN.

FREE

  • Up to 1 day of work or consultancy
  • Experimental design
  • Data management advice and planning
  • Support for NeLS and Galaxy users
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Defined

Most popular

For longer projects or recurrent interactions.

950/1500 NOK/hour

  • 950 NOK (academy)
  • 1500 NOK (industry)
  • Flexible support time
  • Data management and brokering
  • Bioinformatics services and analyses
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End-to-end

Formal collaboration, dedicated support, and infrastructure.

Custom

  • Long-term support
  • Research collaboration
  • Project-embedded support staff
  • Co-participation in proposals
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