HELPDESK

icon_training Contact our nationally coordinated Helpdesk to get advise and support on most topics regarding bioinformatics and data management.

How to get help?

Contact us by email at contact@bioinfo.no

The request then goes out to all members of the Helpdesk and is picked up by the one with the most expertise on the particular topic.

Usage instructions

ELIXIR Norway also host a wiki with documentation of the use of our infrastructure. The wiki can be found here

Support model

Projects that can be solved within two working days or less are free of charge. For more comprehensive projects, an hourly rate applies and an agreement need to be made between the user and ELIXIR.


Projects that require an effort beyond technical assistance/consultancy may be set up as a research collaboration, e.g. by providing funding for a percentage of the position of a helpdesk member