|Contact our nationally coordinated Helpdesk to get advise and support on most topics regarding bioinformatics and data management.|
How to get help?
Our request tracker service through email@example.com is unfortunately out of order. While we are working hard to fix this issue, kindly contact our Helpdesk heads David Dolan and Dorota Buczek directly if you are in need of support.
We are very sorry for the inconvenience and thank you for your patience!
Contact us by email at firstname.lastname@example.org
The request then goes out to all members of the Helpdesk and is picked up by the one with the most expertise on the particular topic.
ELIXIR Norway also hosts a documentation for the use of our infrastructure. The documentation can be found here
To apply for a storage quota, download and fill in a storage request form (spread sheet) from here (this will be replaced soon)
Projects that can be solved within two working days or less are free of charge (enabled by funding from the Research Council of Norway). For more comprehensive projects, an hourly rate applies and you need to enter an agreement with ELIXIR Norway on this.
Projects that require an effort beyond technical assistance/consultancy may be set up as a research collaboration, e.g. by providing funding for a percentage of the position of a helpdesk member.