HELPDESK

icon_training Contact our nationally coordinated Helpdesk to get advise and support on most topics regarding bioinformatics and data management.

How to get help?

Contact us by email at contact@bioinfo.no

The request then goes out to all members of the Helpdesk and is picked up by the one with the most expertise on the particular topic.

Usage instructions

ELIXIR Norway also hosts a documentation for the use of our infrastructure. The documenation can be found here

Support model

Projects that can be solved within two working days or less are free of charge (enabled by funding from the Research Council of Norway). For more comprehensive projects, an hourly rate applies and you need to enter an agreement with ELIXIR Norway on this.


Projects that require an effort beyond technical assistance/consultancy may be set up as a research collaboration, e.g. by providing funding for a percentage of the position of a helpdesk member.